Question 1

What does shipments per month mean?

Accepted Answer

It is how many new shipments you can add in a calendar month. A plan with 25 means you can create 25 shipments between the 1st and the end of the month, and the count starts again on the 1st. Tracking a shipment you already created never uses up next month's allowance, so a shipment running across three months is still only counted once, in the month you added it.

Question 2

If I delete a shipment, do I get that one back?

Accepted Answer

No. The count is of shipments added during the month, so deleting or archiving one does not free it up. We would rather say that here than have you find out halfway through a busy month.

Question 3

What happens when I reach my limit?

Accepted Answer

Nothing breaks. Every shipment you already have keeps tracking and your clients keep opening their links as normal. You are asked to upgrade before you can add the next one, and if you would rather wait, your allowance resets on the 1st.

Question 4

Do I need a credit card to start?

Accepted Answer

No. The free plan needs an email address and nothing else. There is no countdown on it either, so you can stay on Free for as long as it suits you.

Question 5

Can I change plan or cancel by myself?

Accepted Answer

Yes, both, in the app. An upgrade takes effect straight away. If you cancel, you keep the paid plan until the end of the period you have already paid for.

Question 6

What happens to my shipments if I move back to Free?

Accepted Answer

Nothing is deleted. Your shipments, milestones and files all stay where they are. What changes is access: the pages and features your new plan does not include stop opening, and new shipments are limited to the free allowance. Move back up and everything is there again.

Question 7

How do I pay, and in what currency?

Accepted Answer

Prices are shown in the currency you will be charged in. Payment is by card through our payment provider. Your receipt is emailed to you and kept in the Billing page of your account.

Feature	Free	Pro	Business	Enterprise
Limits
Shipments per monthNew shipments you can add between the 1st and the end of the month.	3	25	100	Unlimited
Team members	1	3	10	Unlimited
Features
DocumentsEvery file across all your shipments, in one list.	Not included	Included	Included	Included
AnalyticsSee who opened a tracking link, when, and how often.	Not included	Not included	Included	Included
Client bookShare one link per customer showing every shipment you are moving for them, instead of one link per shipment.	Not included	Included	Included	Included
Client sharingGive each customer their own sign-in to every shipment you move for them, and answer their access requests in one queue.	Not included	Not included	Included	Included
Client performanceSee how much you move for each customer, month by month.	Not included	Not included	Included	Included
Client reportsGenerate a PDF summary and a CSV of everything you have moved for one customer, over any range inside their sharing window.	Not included	Not included	Included	Included
Origin and destination agent milestonesShow the origin agent (cargo pick-up, cargo declaration) and destination agent (customs cleared, cargo delivery) steps on every timeline, for your team and your clients, and complete shipments at delivery instead of at the end of the carrier feed.	Not included	Not included	Included	Included
Upload documents to shipmentsAttach files to a shipment. Separate from the Documents page.	Not included	Included	Included	Included
Share documents with clientsLet a file be shown on the public tracking page.	Not included	Included	Included	Included
Automatic carrier trackingPoll the carrier for milestones instead of logging them by hand.	Included	Included	Included	Included
Custom brandingThe forwarder's own logo and colours on the tracking page.	Not included	Included	Included	Included

Pricing for freight forwarders of every size.

What each plan includes.

Questions people ask before they pay.

Start on the free plan today.