Terms of Service | Freightneo

These terms are a contract between you and us for the use of Freightneo. We have kept them as plain as we can, and each section starts with a short summary — the full text of the section is what applies.

01Who we are

In short: Freightneo is operated by a private limited company. By using it, you agree to these terms.

Freightneo (“we”, “us”) is a logistics software company. These Terms of Service (the “Terms”) govern your access to and use of our websites, applications and services (together, the “Service”).

By creating an account, or by using the Service in any way, you agree to these Terms on behalf of yourself and, where applicable, the business you represent. If you do not agree, do not use the Service.

02The service

In short: Freightneo is a cargo visibility and shipment management platform, including shareable tracking pages for your clients.

The Service lets freight forwarders and other logistics businesses manage shipment records, receive and record shipment milestones (from carrier and third-party data sources, from their own team, or from partners they invite), store and share shipment documents, and give their clients access to branded, read-only tracking pages via shareable links (“viewer pages”).

The Service is a visibility and communication tool. It does not move cargo, act as a carrier, freight forwarder, customs agent or broker, and it is not a system of record for the contractual carriage of goods.

03Accounts & your team

In short: Keep your account access secure. You are responsible for what happens under your workspace.

The Service is intended for business use. You must provide accurate account information and keep it up to date. Sign-in uses one-time codes sent to your email — you are responsible for keeping that email account secure.

Workspace administrators control who joins their workspace and what roles they hold. You are responsible for the actions of the people you invite, and for removing access when it is no longer appropriate.

04Your content & data

In short: Your data stays yours. You give us permission to host and process it so the Service can work.

You retain all rights to the shipment records, documents, and other content you or your team submit to the Service (“Customer Content”). You grant us a non-exclusive, worldwide licence to host, store, process, transmit and display Customer Content solely to provide, secure and improve the Service.

You are responsible for the accuracy and lawfulness of Customer Content, including having the right to upload any personal data it contains (for example, the names and contact details of your clients or consignees). Our handling of personal data is described in the Privacy Policy.

05Tracking links & viewer pages

In short: You decide who gets a tracking link and what it shows. Anyone who receives a link may be able to view that shipment, subject to the gates you set.

The Service lets you generate shareable links to viewer pages for individual shipments. You control which documents and details each link exposes, and you may apply access controls we make available (such as email capture, passcodes, one-time codes or email allowlists).

You are responsible for whom you share links with and for choosing controls appropriate to the sensitivity of the shipment. Viewer pages record access events (such as the viewer’s email and time of access) and make them visible to your workspace; you are responsible for informing your clients of this where required.

06Carrier & third-party data

In short: Tracking data comes from third parties. It can be late, incomplete or wrong, and it is not a substitute for official carrier documents.

Milestones and tracking information may be sourced from ocean carriers, airlines, data aggregators and other third parties. We do not control these sources and cannot guarantee that their data is timely, complete or accurate, or that any particular carrier or route will remain supported.

The Service must not be relied on as the sole basis for operational, legal or financial decisions about a shipment. Official carrier documentation and communications always prevail over information shown in the Service.

07Fees & payment

In short: Paid plans are billed in advance and renew automatically until cancelled. Taxes are on you; keep your payment method valid.

The Service is offered on a free plan and on paid subscription plans, with the limits, features and prices described at the point of purchase. Fees are billed in advance on a recurring basis through our third-party payment provider, and by subscribing you authorise recurring charges to your chosen payment method until you cancel.

You can upgrade, downgrade or cancel in the app at any time. Upgrades take effect as described at the point of change; downgrades and cancellations take effect from the next billing cycle, and cancellation stops future renewals. If a payment fails, we may retry it and notify you, and we may suspend paid features until the balance is settled.

Fees are exclusive of applicable taxes and duties where relevant, which you are responsible for. We may change pricing with reasonable advance notice, effective from your next billing cycle.

08Refund policy

In short: Fees already paid are not refunded, except for billing errors, where we materially failed to provide the Service, or where the law requires. Cancelling keeps your plan until the end of the paid period.

Except as set out below or where required by law, fees already paid are non-refundable and no prorated refunds or credits are given for partial billing periods, downgrades, or unused features. When you cancel, your paid plan remains active until the end of the period already paid for, and is not renewed.

We will refund or credit: (a) amounts charged in error, including duplicate charges — contact us within sixty (60) days of the charge; and (b) fees for a period in which we materially failed to provide the Service and did not remedy the failure within a reasonable time of being notified. Refunds are made to the original payment method through our payment provider.

09Acceptable use

In short:Use the Service lawfully and don’t break, probe or abuse it.

You must not: (a) use the Service in breach of applicable law, including sanctions and export controls; (b) upload content that is unlawful, infringing or malicious; (c) attempt to gain unauthorised access to the Service, other tenants’ data, or our infrastructure; (d) probe, scan, overload or disrupt the Service; (e) resell or provide the Service to third parties as your own service without our written agreement; or (f) use the Service to send spam or unsolicited communications.

10Intellectual property

In short: We own the Service; you own your data. Feedback you give us may be used freely.

We and our licensors own the Service, including its software, design and branding. These Terms do not grant you any rights in the Service other than the right to use it as described. If you give us feedback or suggestions, we may use them without restriction or obligation.

11Availability & support

In short:We work to keep the Service up, but we don’t promise uninterrupted availability.

We use reasonable efforts to keep the Service available and to provide support through the channels we publish. The Service may be temporarily unavailable for maintenance, updates or events outside our control, and features may change or be withdrawn as the Service evolves.

12Disclaimers

In short: The Service is provided “as is”.

To the fullest extent permitted by law, the Service is provided “as is” and “as available”, without warranties of any kind, whether express or implied, including fitness for a particular purpose, non-infringement, and any warranty as to the accuracy or completeness of tracking data.

13Limitation of liability

In short: Our liability is capped at what you paid us in the last 12 months; we are not liable for indirect losses, including losses relating to cargo.

To the fullest extent permitted by law, neither party is liable for indirect, incidental, special or consequential losses, or for loss of profits, revenue, goodwill or data. Without limiting the foregoing, we are not liable for loss of or damage to cargo, demurrage, detention or other charges, or missed shipment deadlines, arising from reliance on information shown in the Service.

Our total aggregate liability arising out of or relating to the Service is limited to the amounts you paid us for the Service in the twelve (12) months before the event giving rise to the claim (or the equivalent of USD 10 if you are on a free plan). Nothing in these Terms excludes liability that cannot be excluded under applicable law.

14Indemnification

In short: If your content or your misuse of the Service causes a claim against us, you cover it.

You agree to indemnify and hold us harmless from and against third-party claims, and related losses, liabilities and reasonable costs (including legal fees), arising out of: (a) Customer Content, including any personal data it contains; (b) your breach of these Terms or of applicable law; or (c) your use of the Service in a manner not authorised by these Terms, including how you share tracking links.

We will notify you promptly of any such claim and allow you to control its defence, provided you do not settle a claim in a way that imposes obligations on us without our consent.

15Suspension & termination

In short:You can leave anytime. We can suspend or close accounts that break the rules or don’t pay.

You may stop using the Service and cancel your workspace at any time. We may suspend or terminate access where these Terms are materially breached, where fees are overdue, where required by law, or where use poses a security risk — where practicable, after notice and an opportunity to remedy.

On termination we will, for a reasonable period, make your Customer Content available for export on request, after which we may delete it in accordance with the Privacy Policy. Sections that by their nature should survive termination (including ownership, disclaimers, liability and governing law) survive.

16Changes to the service or these terms

In short: We may update these Terms; material changes will be notified before they take effect.

We may update these Terms from time to time. For material changes we will give reasonable advance notice (for example by email or in-app). Continued use of the Service after a change takes effect constitutes acceptance of the updated Terms.

17Governing law

In short: The law where Freightneo is incorporated applies, and its courts have jurisdiction.

These Terms are governed by the laws of the jurisdiction in which Freightneo is incorporated, and the parties submit to the exclusive jurisdiction of the courts of that jurisdiction in respect of any dispute arising out of or in connection with these Terms or the Service. Details of the operating entity are available on request.

18Contact

In short: Questions about these Terms — email us.

Questions about these Terms can be sent to support@freightneo.com.